BongShop returns will only be accepted for customers who have purchased delivery insurance at the time of payment.

BongShop takes no responsibility for uninsured deliveries that are not received.

BongShop offers a 30-day return policy on all unopened products.

For product deliveries that are insured, we offer a 30-day return policy on "Dead on Arrival" or "Damaged in Transit" products. Details for "Dead on Arrival" & "Damaged in Transit" products are provided below.

Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.

BongShop may, at its sole option, revise the Policies from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

BongShop does not guarantee product compatibility. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are NOT refundable.

If you still have questions after reading our Return Policy, please do not hesitate to contact our Support Staff by e-mail at support@bongshop.com

All goods to be returned, whether defective or not, will require a Return Authorisation Number (RAN) before they can be returned.

To obtain a Return Authorisation Number (RAN), please contact our Support Staff via e-mail at support@bongshop.com

You will need to supply the following information, most of which will be on your Packing Slip or Invoice before we can issue a Return Authorisation Number (RAN):

Name and Contact Details of Original Purchaser,
Product Code of item to be Returned,
Date on Packing Slip or Invoice,
Reason for Return and
Your Name and Contact Details.

Each Return Authorisation Number (RAN) is only valid for one (1) product and must match the product authorised for return.

Return Authorisation Numbers (RANs) are only valid for 14 days so we must receive the returned product into our warehouse within this period otherwise the return may not be accepted.

It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping and the customer must not write on or attach labels to the product being returned, otherwise the return may not be accepted.

A copy of the original Packing Slip or Invoice must be included with the returned product.

The Return Authorisation Number (RAN) should be clearly visible on the outside of the product-shipping carton and addressed to the following address (unless otherwise directed):

Fax 2000
PO Box 8
Romsey Vic 3434
Australia

For all returns the customer is responsible for costs associated with return of the product to BongShop. BongShop will not pay, nor reimburse any costs associated with a return shipment.

BongShop recommends that products returned by post should be sent by registered or certified mail. BongShop accepts no responsibility for loss or damage occurring in transit on return to BongShop.

If a product is not defective or damaged and is not returned to us in the original unopened packaging, it may be returned to you at your cost.

BongShop will test all products returned as defective or damaged within 7 days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing. If it is determined that the product is in working condition it will be returned to you and you will be invoiced for the processing and freight costs associated with the return.

BongShop reserves the right to refuse any returns that:

Are incomplete or missing parts and/or
Are not returned in their original packaging and/or
Show signs of physical damage to the product or its packaging and/or
Do not include a valid Return Authorisation Number (RAN) on the shipping label and/or
Have an expired Return Authorisation Number (RAN).

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Dead on Arrival returns will only be accepted for customers who have purchased delivery insurance at the time of payment.

In the event that you receive a product that's not in working order you should notify our Support Staff immediately upon receipt of the product.

In the event a product develops a fault (except those due to wilful damage, or customer misuse) within the first 14 days after purchase you should notify our Support Staff immediately upon noticing the fault so we can process the return as a "Dead on Arrival Product".

You will be issued with a Return Authorisation Number (RAN) in accordance with the above procedures.

You will need to package and address the product for return in accordance with the above procedures.

If it is determined that the product is not defective it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return.

For products which are found to be Dead on Arrival a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Damaged in Transit returns will only be accepted for customers who have purchased delivery insurance at the time of payment.

In the event that you receive a product that appears to have been Damaged in Transit you should:

Refuse to accept delivery of the product,
Direct the Courier to Return Goods to Sender and
Notify our Support Staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been Damaged in Transit you should notify our Support Staff immediately. Notification must be received within 30 days.

You will be issued with a Return Authorisation Number (RAN) in accordance with the above procedures.

You will need to package and address the product for return in accordance with the above procedures.

For products which are found to be Damaged in Transit a credit will be issued for the original purchase price of the product returned and the freight costs associated with the initial delivery to you.

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In the event that you receive a product that's different to the one ordered you should notify our Support Staff immediately upon receipt of the product. Notification must be received within 30 days.

You will be issued with a Return Authorisation Number (RAN) in accordance with the above procedures.

You will need to package and address the product for return in accordance with the above procedures.

For products which were Incorrectly Shipped a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Returns will only be accepted for customers who have purchased delivery insurance at the time of payment.

BongShop offers a 14 day return policy for products in their Original unopened and undamaged Packaging.

You must contact our Support Staff within 14 days of shipping of the product otherwise we cannot authorise a return.

You will be issued with a Return Authorisation Number (RAN) in accordance with the above procedures.

You will need to address the product for return in accordance with the above procedures.

You will need to arrange for return delivery of the product to the address listed in the above procedures. BongShop will not pay, nor reimburse any costs associated with a return shipment.

For products which are found to be in their Original Unopened and Undamaged Packaging a credit will be issued for the original purchase price of the product returned less any freight costs associated with the initial delivery to you.

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In the event that the product you have received develops a fault (except those due to wilful damage, or customer misuse) within the first 30 days it can be returned following the "Dead on Arrival Product" procedure above.

In the event that the product you have received develops a fault more than 30 days after purchase, then the manufacturer's warranty may apply.

Returns will only be accepted for customers who have purchased delivery insurance at the time of payment.

Except for "Dead on Arrival", "Damaged in Transit" or "Faulty Products" we will not accept any opened product for return unless the product is defective within the warranties imposed by statute and which cannot be excluded by agreement.

Examples of conditions under which we would accept opened products are:

"Dead on Arrival" or "Damaged in Transit" products,
Product which develops a fault (except those due to wilful damage, or customer misuse) within the first 14 days after purchase,
Could reasonably be considered to be of unmerchantable quality,
Fails to perform to the manufacturer’s specifications and
Fails to perform as advertised.

A Credit Note would normally be issued within 7 days of us receiving the returned goods, with the exception of goods that are not obviously faulty and may require testing.

Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by the manufacturer. In such cases the testing process may result in delays of up to 28 days in determining if a Credit Note will be issued.

The Credit Note which is issued can then be used as a Payment against future purchases or converted to a Refund.

We will only issue Refunds on request. For your security all Refunds will be made either by Cash, Cheque, or by applying a Credit against the Credit Card used for the original purchase. The actual method of refund will be dependant upon the payment method used for the original purchase.